Privacy notice
We use your information to respond to travel requests, coordinate availability, and provide support related to your inquiries. This page explains the basics in plain language.
What information we collect
- Contact details you share (name, email, phone)
- Request details (preferred date, traveler count, message)
- Travel preferences you voluntarily provide (e.g., accessibility notes)
- Information related to your communication with support
We only ask for what’s needed to handle your request or support question.
How we use your information
- To confirm availability and coordinate next steps
- To respond to questions and provide traveler support
- To improve clarity in communications (so details are correct)
- To maintain service records related to requests
We don’t sell your personal information. When we share information with partners involved in fulfilling a request, it’s to support that specific experience.
Your choices
You can choose what details you provide. For email updates, you can opt in using the request checkbox. If you no longer want updates related to your request, contact our support team.
Contact us about privacy
If you have questions about how your information is handled, reach out to support. We’ll respond with clear guidance.
Keeping information accurate
If your details change, tell us so we can update our records and communicate correctly. Accurate contact information helps us confirm availability and share next steps without delays.